After your payment has been verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 4:00 PM CET (10:00 AM EST) will not be shipped out until the next business day. If you order after 4:00 PM CET (10:00 AM EST) on a Friday, your order will likely be shipped out on the following Monday
It depends on where you are. but most deliveries are completed within 3–5 business days after we receive an order. Any orders we receive before 4:00 PM CET (10:00 AM EST) on business days (except public holidays) will be shipped the same day. Delivery details will be provided in your confirmation email.
Your order may be subject to import duties and taxes once the shipment reaches your country. The general amount for the duties and taxes fees are about 20% of the euro amount of the purchase. However, this is only a general guideline and may vary from country to country. You should contact your customs office for specific amounts and percentages.
BENJI AND MASE is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Please contact your local customs office for further information.
Please note, in rare occasions custom agents may delay delivery of some packages.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
You can contact us through our contact page! We will be happy to assist you.
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